• Slight colour variations may occur due to lighting, photography and individual screen settings.
• Many NisaByLJ pieces are handcrafted. Small variations in embroidery, painting or embellishment are a natural part of the handmade process and make each piece unique.

Your personal information is handled confidentially and used only where necessary to process your order, provide customer support and fulfil delivery.

By placing an order with NisaByLJ, you acknowledge and agree to our ordering, payment, delivery and return policies outlined on our website.

We accept major credit and debit cards including Visa, Mastercard, American Express and Discover, where supported by our payment gateway.

We also accept JazzCash, Easypaisa and direct bank transfers where available.

If you receive an item with a manufacturing defect, please contact us within 24 hours of delivery.

Once an approved return has been received and inspected, we will process the refund. Your bank or card provider may require several additional business days for the funds to appear in your account.

Your order confirmation is automatically sent to the email address provided at checkout.

If you haven't received it within 24 hours, please check your spam or junk folder first. If it is still missing, contact us at NisaByLJ@gmail.com .

Please contact us as soon as possible after placing your order. If production or processing has not yet started, we may be able to cancel it.

Made-to-order or customised pieces may not be eligible for cancellation once production has begun.

Delivery times depend on the product ordered. Made-to-order pieces generally require approximately 25–30 days for orders within Pakistan and approximately 35–40 days for international orders.

Ready-to-deliver pieces have shorter delivery times, which are stated on the relevant product page.

We offer worldwide shipping.

Shipping charges vary depending on your order and delivery country. The applicable shipping cost will be displayed during checkout.

An item may be eligible for return if a defect is reported within 24 hours of receiving the order.

The item must be unused, unworn and returned in its original condition with all packaging, tags and labels intact.

We currently do not offer exchanges.

Please contact our customer support team within 24 hours of receiving your order and provide details of the issue.

If your return meets our criteria, our team will provide you with the next steps for returning the item.

Once we receive and inspect an approved return, we aim to process the refund within three business days.

Your bank or credit card provider may then require several additional business days for the refunded amount to appear in your account.